Privacy Policy

1. Data controller

Synap Flow Core Ltd ("we," "us") is the data controller for personal data collected through synapflowcore.click and related enquiries. Contact: hello@synapflowcore.click, Long Barrow Lane, Beaminster, Dorset, DT8 3FW, United Kingdom.

2. Data we collect

• Contact form: name, email, message, optional session preference and preferred date.
• Bookings: correspondence required to schedule and deliver sessions.
• Technical data: IP address, browser type, and pages visited if analytics cookies are accepted.
• Cookie consent choice: stored locally in your browser.

3. How we use data

• Respond to enquiries and manage session bookings.
• Send session confirmations and follow-up materials you requested.
• Improve website content when analytics cookies are accepted.
• Comply with legal obligations.

4. Legal bases (UK GDPR)

We process data on the basis of: contract or pre-contract steps (bookings); legitimate interests (responding to general enquiries, improving our site); consent (non-essential cookies); and legal obligation where applicable.

5. Retention

Enquiry and booking correspondence is retained for up to three years unless a longer period is required for accounting or legal purposes. Analytics data follows the retention period of our analytics provider when enabled.

6. Sharing

We do not sell personal data. We may share data with service providers who assist with email hosting or website analytics, under contracts requiring appropriate safeguards. We may disclose data if required by law.

7. International transfers

Where processors operate outside the UK, we ensure appropriate safeguards such as UK International Data Transfer Agreement modules or adequacy regulations permit the transfer.

8. Your rights

Under UK data protection law you may have the right to access, rectify, erase, restrict, or object to processing, and to data portability where applicable. You may withdraw consent for cookies at any time by clearing site data or adjusting browser settings. You may lodge a complaint with the Information Commissioner's Office (ico.org.uk).

9. Security

We apply reasonable technical and organisational measures to protect personal data. No transmission over the internet is completely secure.

10. Children

Our services are directed at adults. We do not knowingly collect data from children under 16 without parental consent.

11. Changes

We may update this policy by posting a revised version on this page.